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The customer is always right. Wrong. They are rarely right when it comes to design, that's why they come to you: 'the professional.'
As creatives, we tend to think that everyone else is wrong and we are right, and therefore do not always realize the value of feedback. Jared discusses his views on the topic. "Artists hate to hear how much their art sucks or how much it needs to completely change to be any good. Take it in stride, and keep in mind that if so many people dislike what you do or have the same sort of critique, they are probably right. Adjusting to that comes in time, and it does help you grow. I think that's a major issue for a lot of artists out there, no matter how established."
Throughout his time working as a freelancer, Jared has experienced many different situations and shares his insights on how do deal with clients. "The customer is always right. Wrong. They are rarely right when it comes to design, that's why they come to you: "the professional." Don't be afraid to tell them so." He also adds:
- Always quote higher than what you want. Never drop your prices lower than what you are comfortable with because of a client's 'budget'.
- Keep in mind the saying 'buyers are liars'. If the client quotes you a budget or price, they can always afford more, they are just 'trying to negotiate.' Don't be afraid to tell a client 'No,' or 'How about this...'.
- When doing a design for a client that is meant to be resold (eg: t-shirt, skateboard, print, etc.) remind them that it's an investment. They shouldn't expect to make their money back after they sell the first few. Just like they spent money on their website or on their printing, they should expect to spend a chunk on the actual designs.






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